West Kowloon Cultural District Authority

Senior Customer Services Officer, Venue Operations (Performing Arts) (Ref:19344)

Kowloon (WKCDA Project Site Office)

You will be responsible for:

  • maintaining smooth operation of the performing arts venues and events by delivering excellent customer services with the Customer Services team;
  • responding to emergency situations and difficult guests issues;
  • executing shows and indoor, outdoor and off-site event overall operation logistics;
  • overseeing the information counter services, usher services, cloakroom services; service bar and VIP room as well as handling with sales transactions;
  • arranging roster and providing training to the Customer Services Officers and casual labor; providing administration support for operation requirement, e.g. digital signage system, frontline staff timesheet, procurement, etc.; and
  • handling projects and tasks as assigned by immediate supervisor.


You should:

  • possess higher diploma or above;
  • preferably have 2 years of relevant experience in venue operations in performing arts venues, tourism and / or hospitality sector;
  • have good knowledge of front-of-house operation or event operation;
  • be service-oriented with professional customer service skills and positive service attitude;
  • be required to stand for long hours and work in both outdoor and indoor environment;
  • be proficient in written and spoken Cantonese, Putonghua and English. Proficiency in other languages would be an advantage; and
  • be required to work on shift according to the duty roster assigned including weekends and public holidays.


For interested parties, please submit your application with detailed CV on or before 29 March 2020.

Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Amanda Tai at 2200-0116

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