West Kowloon Cultural District Authority

Assistant Manager, Ticketing (Ref:19071K)

Kowloon (Xiqu Centre)

(Candidates with less experience may be considered for the post of Ticketing Officer)

You will be responsible for:

  • agreeing price points, event by event, in advance of on-sale, in respect of rates for educational establishments, families, social/corporate/workplace groups and targeted individuals;
  • being the primary point of contact for third party ticket distribution channels, particularly businesses operating as West Kowloon sales outlets, and manage those relationships;
  • ensuring offers and deals represent value for money without damaging yield, to include devising discounts, promotional prices and value-added packages;
  • attending external industry events, particularly within the travel trade, to establish and consolidate West Kowloon’s presence in the marketplace and plan and host reciprocal events at West Kowloon’s venues to promote content and facilities, in liaison with the Marketing team;
  • strategically capitalising on existing markets and taking a tactical approach to new market penetration;
  • regularly producing sales tracking reports which identify seasonal fluctuation and contribute data and insight for use in revenue/attendance forecasting and income projections;
  • administration and management of inventory relating to the travel trade, third party agents and group organisers; to include credit control and all aspects of order fulfilment;
  • contributing to the production and distribution of event closing reports, detailing comprehensive sales data for hirers and internal associates; and
  • supporting the ticketing team by performing other related general duties from time to time as directed by the Ticketing Manager.


You should:

  • possess a higher diploma or above in Event Management, Tourism, Hospitality, Marketing, Business or related disciplines;
  • have at least 5 years of relevant experience in operating effectively within a busy sales environment, linked to ticketing and / or the travel trade;
  • demonstrate commercial acuity and possess exceptional people skills, with the ability to persuade and influence;
  • be prepared to occasionally work at weekends and evenings; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 6 October 2019. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. May Chow at 2200-0025

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