West Kowloon Cultural District Authority

Assistant Manager, Web and Ticketing Applications (Ref:19189)

Kowloon (Tsim Sha Tsui)

You will be responsible for:

  • coordinating with internal departments to drive and implement ticketing system enhancement, system integration and new ticketing flow on the new website;
  • ensuring the software development life cycle and quality checking are in place;
  • managing external development vendor including design, ticketing, website, testing, and implementation system integrator;
  • supporting ticketing operation team to ensure the system is stable and easy to use, and managing hot show / peak traffic;
  • managing the production features and stability of various customer facing channel system including website, kiosk and ticketing counters;
  • articulating and prioritising enhancement wish list and communicating to the various parties product team for enhancement; and
  • working closely with the marketing and communications team as well as other user departments to collect user requirement and ensure the marketing objectives can be met.


You should:

  • possess a recognised university degree in Information System, Information Management, Computer Sciences, Digital Applications, Project Management or related disciplines;
  • have at least 5 years of experience in managing or developing features for large-scale website, ticketing system, e-commerce platform or interactive transaction kiosks etc.;
  • have experience in implementing digital and customer facing application, collaborating with business users for requirement and operation flows and managing software development life cycle and quality checking testing process;
  • be able to work with technical or system vendor to develop new services or customer engagement applications;
  • have ability to work independently with minimum supervision; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 22 September 2019. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information 

http://www.westkowloon.hk or contact 

Ms. May Chow at 2200-0025

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