West Kowloon Cultural District Authority

Assistant Manager, Business Applications (Ref:19169)

Hong Kong Island (Cyberport Office)

You will be responsible for:

  • providing proactive support in full cycle of application procurement, development and implementation projects from requirement collection, design, coding and testing to deployment;
  • assisting in managing vendors and contractors and ensuring all work performed consistently follows the defined governance policies and best practices;
  • ensuring the corrective, evolutionary and technical maintenance of the applications; coordinating any interventions that are needed in order to deal with maintenance for level 2 and 3 and exceptional situations and define the emergency action plans;
  • recommending new business opportunities, new systems and processes; identifying simplification and documentation and improvements in operations;
  • developing and maintaining effective relationships / communication with internal users and/or external suppliers;
  • coordinating the internal/external human resources within his/her scope of responsibility and ensuring the development of expertise and know-how in his/her field of responsibility; and
  • be prepared to be available for call on duty in case of critical incident required quick fix or immediate technical investigation.


You should:

  • possess a recognised university degree in Computer Science, Information Systems or equivalent;
  • have at least 5 years of experience in IT with at least 3 years in CRM or customer loyalty system in project management or business analyst role, preferably in sizable organisation;
  • possess knowledge in customer experience design, business analytics tools and operations of loyalty programs is a plus;
  • be creative, analytical with methodical approach in problem solving;
  • possess good managerial skills and be capable of leading a small team;
  • have good knowledge and skills in PMP / Prince2 project management methodology; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 8 September 2019. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information 

http://www.westkowloon.hk or contact 

Ms. May Chow at 2200-0025

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