West Kowloon Cultural District Authority

Helpdesk Supervisor, Facilities Management (Ref:19163)

Kowloon (WKCDA Project Site Office)

(Candidates with less experience may be considered for the post of Helpdesk Officer, Facilities Management)

You will be responsible for:

  • answering phone calls for all matters related to facilities services;
  • entering data into the computerised management system with an understanding of customer's needs and requirement by phone, fax, email or verbal message;
  • keeping customers updated for the progress of order;
  • central coordinating on incident and emergency cases which require independent, reasonable and sound judgement with fast and accurate response;
  • compiling regular reports (e.g. backlog order report, call centre report, etc.);
  • preparing duty roster and training materials for staff;
  • maintaining a filling system for customer's order;
  • issuing ad-hoc suspension notice for facilities services; and
  • keeping the operation smoothly between internal customers and Facilities Management team.


You should:

  • possess Diploma of Secondary Education (DSE) or Form 7 standard or above, preferably with knowledge in Property Management;
  • have 5 years of solid working experience, of which more than 3 years in property management / customer service;
  • demonstrate strong interpersonal, organisational and problem solving skills;
  • be proactive, detail and deadline oriented and able to work well under pressure;
  • be prepared to work in weekend and public holiday hours according to the duty roster assigned as shift duty is required;
  • have high proficiency in Microsoft Office, Excel and PowerPoint; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 8 March 2020. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Airy Shum at 2200-0127

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