West Kowloon Cultural District Authority

Helpdesk Officer, Facilities Management (Ref:19137)

Kowloon (WKCDA Project Site Office)

You will be responsible for:

  • providing professional and efficient customer service support, including handling incoming calls / enquiries from customers and calls for emergency with different parties;
  • updating status and record service requests into the computerised management system;
  • assisting in scheduling / arranging / following up job assignments to the technicians, contractors and other teammates;
  • collating and compiling regular reports; and
  • performing daily administrative duties accurately and timely.


You should:

  • possess Diploma of Secondary Education (DSE) or Form 7 standard or above;
  • preferably have relevant qualification in Property Management or equivalent;
  • have at least 2 years of working experience in hotline handling, property management or customer service;
  • have strong interpersonal and customer service skills;
  • be organised, detail-minded and self-motivated;
  • be able to process Chinese and English word typing;
  • be computer literate with proficiency in MS Excel and Word;
  • be prepared to work on weekend and public holiday according to the duty roster assigned as required for the morning / afternoon / evening shift; and
  • have proficiency in both spoken and written English and Cantonese, Putonghua will be an advantage.

For interested parties, please submit your application with detailed CV on or before 8 March 2020. Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information 

http://www.westkowloon.hk or contact 

Ms. Airy Shum at 2200-0127

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