West Kowloon Cultural District Authority

Temporary Ticketing Assistant (Part-time) (Ref:18131K)

Kowloon (Xiqu Centre)

You will be responsible for:

  • selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
  • fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
  • capturing patron data wherever possible, in strict observance of regulatory directives;
  • executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
  • maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and
  • handling ad-hoc tasks as assigned.


You should:

  • possess secondary school qualification or above;
  • preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;
  • be patient and polite under pressure particularly during busy periods;
  • be a confident and effective communicator, with a good telephone manner;
  • be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;
  • be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and
  • provide at least 2 days’ availability to work per week.

For interested parties, please submit your application along with your CV via online application quoting the reference number, name of the position, expected salary and your availability.

Data collected will only be used for job application processing. All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Airy Shum at 2200-0127

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