West Kowloon Cultural District Authority

Senior Customer Services Officer, Venue Operations (Performing Arts) (Ref:19153)

Kowloon (Xiqu Centre)

(Candidate with less experience may be considered for the post of Customer Services Officer, Venue Operations (Performing Arts))

You will be responsible for:

  • maintaining smooth operation of the performing arts venues and events by delivering excellent customer services with the Customer Services team;
  • performing information counter duties and responding to difficult or emergency situations and cases;
  • managing the cloakroom and service bar with sales transactions;
  • arranging roster and providing training to the Customer Services Officers;
  • providing show usher service, operation and event support; and
  • handling ad-hoc tasks as assigned.

You should:

  • possess higher diploma or above with preferably 2 years of relevant experience in venue operations in performing venues, tourism and/or hospitality sector;
  • preferably have usher experience in performing arts venue or have good knowledge of front-of-house operation/event operation;
  • be service-oriented with professional customer service skills and positive service attitude;
  • be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays; and
  • be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.

For interested parties, please submit your application with detailed CV on or before 25 August 2019.

Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until the post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us.

Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Charlotte Ng at 2200-0139

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