West Kowloon Cultural District Authority

Senior Manager, Museum Lounge and Event Sales (Ref:19143)

Hong Kong Island (Cyberport Office)

Reporting to Head, Museum Retail and Commerce, the job incumbent aims to optimise overall sales opportunity, creative venue set up, unique selling points and customer satisfaction to achieve sales targets while managing costs to maximise profitability. 


You will be responsible for:

  • working closely with Head, Museum Retail and Commerce, develop and drive the museum’s event sales strategy for all M+ Museum Galleries and outdoor facilities;
  • leading a team of sales professionals and work closely with F&B counterparts to ensure smooth operations of all event functions including but not limited to staff management, systems readiness, third parties coordination, in-house rules compliances and pre/post event customer relationship management;
  • identifying diversified business opportunities with other relevant departments and other opportunistic possibilities and build long-term relationships with prospects;
  • collaborating with counterparts to develop business synergy and fostering “Out of the box” thinking to enhance the M+ destination as the preferred venue for events in the local community and oversea organization;
  • keeping abreast with market practices locally and in the region, evolving the product concepts to match with M+ brand image;
  • establishing service quality requirements for relevant parties to follow so to ensure the highest service standard is delivered to the customers at all the time;
  • involving in developing and delivering the training programmes to ensure that relevant parties are equipped with right level of skills and product knowledge to create a unique experience and memory for the guests;
  • creating an attitude of pride without arrogance to the team, high level of motivation and full compliance with regulatory requirements; and
  • performing any other duties as may direct by supervisor when necessary.

You should:

  • possess a recognised degree in any disciplines;
  • have at least 10 years of experience with international luxury hotel brand which 5 years at managerial position;
  • demonstrate strong negotiation, influencing, collaboration and problem solving skills with good business acumen and numerical sense to drive sales targets and explore new business opportunities;
  • possess strong leadership capability and attributes which aim to deliver the best business result and effective team management particularly experience in managing a large number of operational staff; and
  • have good communication skills, be proficient in both written and oral English and Chinese, proficiency in Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before 11 August 2019.  Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Linda Hung at 2200-5481

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