West Kowloon Cultural District Authority

Membership Manager (Ref:19098K)

Hong Kong Island (Cyberport Office)

Reporting to the Head, Development of M+ Museum, this role is responsible for conceiving, planning and implementing multi-channel strategies to attract and retain loyal membership for M+ museum of visual culture. This role will set annual goals and identify opportunities and strategies to increase membership base and revenue.


You will be responsible for:

  • structuring and managing the museum membership base as a sustainable revenue stream;
  • developing an annual membership work plan, including budget, projected income, and reporting by tracking monthly budgets; working closely with the finance department to track and reconcile monthly revenue and expenses;
  • creating and implementing an engaging annual programme for members; conceiving, planning and implementing membership activities including direct email, newsletters, benefits, acknowledgement, online fundraising and an annual calendar of events;
  • implementing member acquisition and renewal strategies, including but not limited to membership drives, incentives, on-site and online solicitation, targeted solicitation, etc;
  • managing membership data, ensuring adherence to the necessary data privacy regulations;
  • building a multi-faceted marketing strategy, implementing on multiple channels creatively and efficiently, monitoring accurately and evaluating comprehensively;
  • working closely with the marketing department to ensure brand alignment and collateral messages;
  • creating and implementing a professional communication plan with the members, mapping out messages according to the different campaigns; ensuring the member information is accurately communicated on all channels, from website, to publications and signage;
  • working closely with exhibitions, education and Visitor Services departments to integrate membership into exhibition schedules, special events and programming; and
  • developing a close working relationship with the WKCDA's marketing, communications and development departments to ensure clear communication and alignment.


 You should:

  • possess a recognised university degree in any disciplines;
  • have at least 6 years of relevant experience, preferably in arts institutions or other relevant industries;
  • play an active role as part of the larger museum team to engage existing and new audiences, increase revenue for this non-profit institution;
  • have a strong understanding of CRM system and understand data in order to inform marketing and programming decisions;
  • have outstanding presentation, customer relationship and relationship-building skills;
  • demonstrate knowledge of loyalty/membership programmes and be familiar with working in a fundraising or sales and marketing environment;
  • possess good analytical and problem-solving ability, be creative and have can-do attitude; and
  • have excellent oral and written communication skills in English and Chinese, proficiency in Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before 27 October 2019.  Applicants are encouraged to submit their applications as soon as possible.  The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Linda Hung at 2200-5481



Apply Back to Search Results

Go to top of page