West Kowloon Cultural District Authority

Ticketing Officer (Ref:19005)

Kowloon (Xiqu Centre)

(Candidates with less experience may be considered for the post of Ticketing Assistant)


You will be responsible for:

  • selling tickets and related products to individuals, agents, schools and corporate / group bookers;
  • fielding general enquiries and customer feedback in line with the internal Customer Service Policy and Procedures handbook;
  • capturing patron data wherever possible, in strict observance of regulatory directives;
  • executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and PCI compliance;
  • supporting Ticketing Assistants with ongoing system usage training and briefing them on product information / promotional pricing;
  • assisting with Ticket Office opening-up / day-end procedures; to include cash reconciliation and report distribution; and
  • maintaining open lines of communication with colleagues in Ticketing team and associates on all issues relating to ticket sales and customer service.


You should:

  • possess Diploma of Secondary Education (DSE) or Form 7 standard or above;
  • have at least 2 years of relevant experience in a busy sales and / or customer service cash-handling environment;
  • be prepared to work in weekend and public holiday hours according to the duty roster assigned as shift duty is required; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please complete the online application form enclosed with your CV on or before 28 April 2019.


Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from 28 April 2019 may assume their applications unsuccessful.


All related information will be kept up to 24 months and all personal data will be destroyed afterwards.


For more information

http://www.westkowloon.hk or contact

Ms. Shavian Ng at 2200-0329

Apply Back to Search Results

Go to top of page