West Kowloon Cultural District Authority

Head, Museum Building Services (Ref:18288K)

Hong Kong Island (Cyberport Office)

This position will play an integral role for the museum to ensure all museum building services such as cleaning, mechanical and electrical, environmental, maintenance programmes, landscaping, waste and utilities are planned, implemented and delivered with international museum standards and ready for full operational mode. Once the museum is open, these critical services will need to be overseen to ensure an efficient and safely run building, and the staff and vendors are managed effectively. The building should be prepared to be capable of continually delivering the critical environmental conditions required by the M+ Collection and its associated loan programmes.  The position will also provide support to the museum-wide artistic and special events programmes to facilitate works and ensure activities are compliant and safe. With a presence by the Building Services team in all public areas, it will also require the ability to create a team that support the delivery of an excellent visitor experience.


The M+ Pavilion, the current 300sqm exhibition space for M+, is included within the scope of this position.

You will be responsible for:

  • acting as the key senior point of contact for the M+ management team for all Museum Building Services functions, reporting on all related areas to ensure management is briefed and that decisions can be made at the most appropriate timing;
  • understanding M+’s specialist building services’ needs, communicating these requirements and ensuring they are delivered to a world-class museum standard;
  • working closely with the District Operations Department and other relevant department to ensure that all Service Level Agreements contain sufficient details to support the level of environmental conditions and that they are achieved through their related teams and contractors;
  • actively overseeing the management and delivery of facility management and technical services relating to mechanical, electrical and other associated systems and that strong planned and preventative maintenance programmes are in place.Overseeing the soft services provided including cleaning, landscaping and waste management;
  • monitoring and managing all additional facility management requirements above baseline support, and dealing with any facility management vendors directly where necessary;
  • taking an active lead in all Health and Safety requirements from an M+ perspective, ensuring at all times that staff are working within a safe environment to the highest levels;
  • ensuring the team receives the necessary training so that their knowledge and skills are of the appropriate level in time for the opening of the museum;
  • establishing and overseeing environmental monitoring and utilities management of the building to ensure cost effective and efficient usage. Leading on the compliance of these areas from a museum perspective;
  • ensuring Environmental BEAM commitments are met with a particular emphasis on ensuring utilities usage is properly managed and delivered cost effectively;
  • managing all minor building works programmes for M+;
  • coordinating all Museum Building Services planned and unplanned activities minimizing the impact on the artistic and commercial programmes and avoiding any risks of damage to the collection and loan works;
  • managing any related budgets and ensuring the budgets are monitored and well-spent;
  • acting as the key interface with the relevant internal and external parties to support the witnessing and commissioning of systems, document management and building handover, and following through defects process;
  • educating and coordinating with other M+ and West Kowloon departments on the role of the specialist requirements for Gallery related Building Services, and developing the necessary relationships with these departments to create an effective working environment; and
  • representing and advocating M+ at an international level as part of conference attendance and the relevant museum networks to create a strong assurance to other international institutions that the critical environmental conditions are met to support any potential working relationships including loans.


You should:

  • possess a recognised university degree in Engineering, preferably with the training in Facility Management or equivalent;
  • have at least 15 years of experience including 5 years at a senior level in a building services role or similar, preferably within a cultural or high visitor attendance environment;
  • preferably attain professional membership of relevant institutions; such as CIBSE, IMechE, HKIE, RICS, HKIS RPHM, CFM;
  • demonstrate knowledge, experience and confidence to engage and professionally interact with museum and design professionals, as well as other construction-related personnel and contractors to support specification formulation, procurement and ongoing audit procedures for the delivery of facilities management services;
  • showcase proven ability to interpret technical drawings, construction terms, scheduling and planning concepts; and
  • have excellent oral and written communication skills preferably in English and Chinese.

For interested parties, please complete the online application form enclosed with your CV on or before 24 March 2019.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from 24 March 2019 may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards. 

For more information 

http://www.westkowloon.hk or contact 

Ms Michelle Cheng at 2200-0220

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