West Kowloon Cultural District Authority

Assistant Manager, Ticketing (Ref:18212K)

Kowloon (WKCDA Project Site Office)

You will be responsible for:

  • ensuring routine processes are strictly observed in line with the internal Policies and Procedures Manual; particularly regarding customer data, cash handling and PCI compliance;
  • selling tickets and related products to individuals, agents, schools and corporate / group bookers;
  • responding to enquiries by telephone, email and post and referring / tracking customer complaints;
  • logging and reporting ticketing system issues, and liaising with technical team to resolve the issues;
  • managing the roster and attendance of the team to ensure customer numbers are managed effectively;
  • providing ongoing system training and performance coaching to sales personnel, with particular regard to customer service;
  • assisting with inventory management tasks and sales report distribution;
  • maintaining morale by promoting a friendly and welcoming professional working environment; and
  • maintaining open lines of communication with Manager, Ticketing and other interested parties in all matters relating to the operation.


You should:

  • possess a higher diploma or above in event management, hospitality, marketing, business or related disciplines.;
  • have at least 5 years of relevant experience in leading a team in a sales and / or customer service cash-handling environment;
  • be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required; and
  • be proficient in written and spoken English and Chinese.

For interested parties, please submit your application along with your CV on or before 16 December 2018 via online application or by mail quoting the reference number, name of the position, expected salary and your availability to: 

Ms. Shavian Ng
West Kowloon Cultural District Authority
Units 608-613, Level 6, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong

Data collected will only be used for job application processing. Applicants not being invited for interview within 4 weeks from 16 December 2018 may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Shavian Ng at 2200-0329

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