West Kowloon Cultural District Authority

Visitor Services Associate, M+ Pavilion (Ref:18124K)

Kowloon (WKCDA Project Site Office)

To ensure the M+ Pavilion provides an excellent visitor experience to our audiences, we are now looking for Visitor Services Associate to play a key role in supporting the front of house operations of the venue, ensuring they are delivered to the highest standard in a welcoming and safe environment.

You will be responsible for:

  • delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;

  • handling M+ Pavilion related enquiries and bookings via phone and email;

  • providing administrative, clerical, event support and ensuring a smooth running of daily operation;

  • responding to difficult or emergency situations professionally and calmly and supporting on matters relating to public safety including fire safety and emergency evacuation;

  • ensuring the exhibits are secure and undamaged, and visitors follow gallery rules;

  • understanding the content of each exhibition through training and reading of supporting materials;

  • ensuring the Pavilion is kept in a clean and workable order and reporting any issues to the appropriate personnel;

  • being aware of all daily activities and assisting with access to the building for M+ staff, contractors, deliveries, maintenance etc., as and when necessary;

  • handling any sales transactions; and

  • supporting in the collation of daily reports and collection of visitor information or surveys.

You should:

  • possess a recognised university degree;

  • have proven front-of-house or customer-facing and events support experience with an understanding of basic public safety needs, preferably in a cultural venue;

  • have preferably 4 years of relevant experience;

  • be a good team player with the ability to multi-task in a fast-paced, changing environment;

  • demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;

  • be proactive and cheerful, visitor-oriented and detail-oriented;

  • be proficient in MS Office including Word, Excel and Powerpoint;

  • have good organizational and administrative skills;

  • have excellent oral and written communication skills in English and Chinese;

  • be prepared to work in weekend and public holiday hours and occasional evening works according to the duty roster assigned as shift duty is required; and

  • be prepared to work at the M+ Pavilion and Cyberport office.

For interested parties, please submit your application along with your CV on or before 25 November 2018 via online application or by mail quoting the reference number, name of the position, expected salary and your availability to: 

Ms. Michelle Cheng 

West Kowloon Cultural District Authority 

Units 608-613, Level 6, Core C, Cyberport 3,

100 Cyberport Road, Hong Kong

Data collected will only be used for job application processing. Applicants not being invited for interview within 4 weeks from 25 November 2018 may assume their applications unsuccessful. 

All related information will be kept up to 24 months and all personal data will be destroyed afterwards. 

For more information 

http://www.westkowloon.hk or contact 

Ms. Michelle Cheng at 2200-0220

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