West Kowloon Cultural District Authority

Visitor Services Associate, M+ Pavilion (Ref:18124)

Hong Kong

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.


To ensure the M+ Pavilion provides an excellent visitor experience to our audiences, we are now looking for Visitor Services Associate to play a key role in supporting the front of house operations of the venue, ensuring they are delivered to the highest standard in a welcoming and safe environment.

You will be responsible for:

  • delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;

  • working collaboratively with other departments such as security and facilities management to ensure providing world class visitor experience;

  • handling M+ Pavilion phone call and online enquiries, venue bookings from various channels;

  • providing administrative, clerical, event support and ensuring a smooth running of daily operation;

  • responding to difficult or emergency situations professionally and calmly and supporting on matters relating to public safety including but not limited to fire safety and emergency evacuation;

  • ensuring the exhibits are secure and well-protected without damages, and visitors are complying with gallery rules;

  • understanding the content of each exhibition through training and reading of supporting materials;

  • ensuring the Pavilion is kept in a clean and workable order and reporting any issues to the appropriate personnel;

  • being aware of all daily activities and assisting with access to the building for M+ staff, contractors, deliveries, maintenance etc., as and when necessary;

  • handling any sales transactions, supporting the collation of daily reports and collection of visitor information or surveys;

  • attending relevant training including but not limited to orientation, first aid, art work protection and emergency handling protocols; and

  • supporting the team on ad hoc duty when required.


You should:


  • possess a recognised university degree;

  • have preferably 4 years of relevant experience, preferably with hospitality or retail experience;

  • have proven operations or customer-facing or event support experience with an understanding of basic public safety requirements, preferably in a cultural venue;

  • possess approachable personality, cheerful, proactive, customer-oriented and detail-minded mindset;

  • be a good team player with the ability to multi-task in a fast-paced and dynamic environment;

  • demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;

  • be proficient in MS Office including Word, Excel and Powerpoint;

  • have good organizational and administrative skills;

  • have excellent oral and written communication skills in English and Chinese;

  • be prepared to work in weekend and public holiday hours and occasional evening works according to the duty roster assigned as shift duty is required; and

  • be prepared to work at the M+ Pavilion and Cyberport office or other locations when required.

For interested parties, please submit your application along with your CV on or before 26 August 2018 via online application or by mail quoting the reference number, name of the position, expected salary and your availability to: 

Ms. Michelle Cheng
West Kowloon Cultural District Authority
Units 608-613, Level 6, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong

Data collected will only be used for job application processing. Applicants not being invited for interview within 4 weeks from 26 August 2018 may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Michelle Cheng at 2200-0220

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