West Kowloon Cultural District Authority

Ticketing Officer (Ref:18012)

Kowloon (WKCDA Project Site Office)

(Candidates with less experience may be considered for the post of Ticketing Assistant)

You will be responsible for:

  • selling tickets and related products to individuals, agents, schools and corporate / group bookers;
  • fielding general enquiries and customer feedback in line with the internal Customer Service Policy and Procedures handbook;
  • capturing patron data wherever possible, in strict observance of regulatory directives;
  • executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and PCI compliance;
  • supporting Ticketing Assistants with ongoing system usage training and briefing them on product information / promotional pricing;
  • assisting with Box Office opening-up / day-end procedures; to include cash reconciliation and report distribution; and
  • maintaining open lines of communication with colleagues in Ticketing team and associates on all issues relating to ticket sales and customer service.


You should:

  • possess a Diploma of Secondary Education (DSE) or Form 7 standard or above;
  • have at least 2 years of relevant experience in a busy sales and / or customer service cash-handling environment;
  • be prepared to work in weekend and public holiday hours according to the duty roster assigned as shift duty is required; and
  • be proficient in written and spoken English and Chinese.


For interested parties, please submit your application along with your CV on or before 13 May 2018 via online application or by mail quoting the reference number, name of the position, expected salary and your availability to: 

Ms. Shavian Ng
West Kowloon Cultural District Authority
Units 608-613, Level 6, Core C, Cyberport 3,
100 Cyberport Road, Hong Kong

Data collected will only be used for job application processing. Applicants not being invited for interview within 4 weeks from 13 May 2018 may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information

http://www.westkowloon.hk or contact

Ms. Shavian Ng at 2200-0329

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